User Account Help/FAQ

Q: How do I contact WISE if I have a question about my account?

A:  The best way to reach us is through our contact us form or to call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET). Our dedicated admin staff is available during business hours ET. If you need assistance with a chapter event or program, please use the contact us form on the chapter site.

Q: How do I create an account?

A:  A WISE Account is automatically created when you join or subscribe. Through your WISE Account, you can manage your subscriptions and profile and access exclusive content.

Q: What is my username/password?

A:  Your login credentials were sent to you when you signed up. If you have forgotten your login, go to our Forgot Password form, contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: How do I update my profile information?

A:  After logging in, click on "Update My Profile" in your dashboard. You can also click on your avatar/name in the upper right-hand corner and then click on "profile" in the dialog box. On your profile page, select the pencil icon next to "Contact Details" (under your photo/avatar) in the left column.

Q: How do I change my email preferences?

A:  After logging in, click on "Email Preferences" in your dashboard. Be sure you have subscribed to both national and chapter newsletters. Add and the domain to your safe senders list or address book.

Q: How do I check my membership status?

A:  If you're a current member, your expiration date will appear above the WISE logo (upper left) when you are logged in. If you do not see a date when logged in or would like more details about your membership, follow the instructions for updating your profile and go to the "WISE Membership Information" section.

Q: How do I change my name, chapter affiliation or upgrade from a student to professional membership?

A:  Please contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: Where can I find my dashboard?

A:  If you do not see the dashboard, return to the WISE National home page while logged in.

Q: Why am I getting an "Access Error: Exclusive Content" error if I'm logged in?

A:  This error is tied to your membership status. Some content is only available to members or professional members. Please follow the instructions above to check your membership status. If you continue to experience the error after verifying your status, please contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: I just joined/renewed but am not able to access member content or member event registration.

A:  There can be up to a two-hour lag time while the system updates and syncs all of your membership data. Please log out and wait at least 30 minutes before logging in again. If the problem persists after several hours, please contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: My company purchased a corporate membership. How do I register for my account and membership?

A:  Please reach out to your company's corporate membership administrator as s/he manages the roster.