User Account Help/FAQ

This page covers FAQ specific to your WISE account. Please see Community Help/FAQ for information related to the WISE community features and your profile in the member directory.

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Q: How do I contact WISE if I have a question about my account?

A:  The best way to reach us is through our Contact Us form or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET). Our dedicated admin staff is available during business hours ET. NOTE: If you need assistance with a chapter event or program, please use the contact listed on the chapter event page or the Contact Us form on the chapter site. WISE National does not have information on chapter events and would not be able to assist.

Q: How do I create an account?

A:  A WISE account is automatically created when you join or subscribe. Through your WISE account, you can manage your account information and email subscriptions. Members can also manage their profile and WISE community activity.

Q: What is my username/password?

A:  Your login credentials were sent to you when you signed up. If you have forgotten your login, go to our Forgot Password form, contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET). NOTE: Your username is NOT your email address.

Q: How do I update my account information or change my email address?

A:  After logging in, click on Update My Account in your dashboard. You can also click on your avatar/name in the upper right-hand corner and then click on Profile in the dialog box. On your profile page, select the pencil icon next to Contact Details (under your photo/avatar) in the left column. If you have forgotten your login, go to our Forgot Password form, contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: How do I change my email preferences?

A:  After logging in, click on Email Preferences in your dashboard. Be sure you have subscribed to both national and chapter newsletters. Add WISEnational@wiseworks.org and the wiseworks.org domain to your safe senders list or address book, as well as your chapter's domain (e.g., wisenyc.org)

Q: How do I check my membership status?

A:  If you're a current member, your expiration date will appear above the WISE logo (upper left) when you're logged in. To view more details about your membership, follow the instructions for updating your account and go to the WISE Membership Information section. If you are not a current member or if your membership will be expiring soon, you will see a Join or Renew button in your dashboard.

Q: How do I change my name, chapter affiliation or upgrade from a student to professional membership?

A:  Please contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: Where can I find my dashboard?

A:  Once logged in, you'll find your dashboard on our home page. From here, you'll find the blue buttons to update and manage your information. The same applies if you are logged in to your chapter's site.

Q: Why am I getting an "Access Error: Exclusive Content" error if I'm logged in?

A:  This error is tied to your membership status. Some content is only available to members or professional members. Please follow the instructions above to check your membership status. If you continue to experience the error after verifying your status, please contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: I just joined/renewed but am not able to access member content or member event registration.

A:  There can be up to a two-hour lag time while the system updates and syncs all of your membership data. Please log out and wait at least 30 minutes before logging in again. If the problem persists after several hours, please contact us or call us at 212-726-8282 (Monday–Friday, 9 a.m. to 6 p.m. ET).

Q: My company purchased a corporate membership. How do I register for my account and membership?

A:  Please reach out to your company's corporate membership administrator as s/he manages the roster.